Our website was down yesterday for several hours very simply because certain software (well-known software) did not perform as advertised (as happens from time to time with software).
There are many things that make a good computer program. I should know because I’ve been writing programs for decades. I just want to mention one. A good computer program is:
A program that, when it has a problem, does not require you to jump through hoops to fix it. That is, you shouldn’t have to follow 20 steps, or even 10, to get the program fixed.
If you have a program like that:
Get rid of it.
After I installed Windows 8 on my netbook, my netbook began crashing 5 to 10 times a day.
Firefox on my netbook crashes 20 to 30 times a day.
On my netbook (“small laptop”), AOL Desktop 10.1 is a thousand times better than the newer AOL Desktop 9.7. The version number confusion is due to the fact that the two software represent two different subfamilies of AOL’s desktop software. One advantage of 10.1 is that it gives you more space to view and type emails. Another is automatic signature insertion and, another, automatic cursor positioning. I could go on.
In conclusion, I don’t know why AOL even bothered with 9.7.